Services quality

Authors

  • Ana María Gutiérrez-Nava <p>Instituto Mexicano del Seguro Social, Hospital de Gineco-Obstetricia No. 3 CMN &quot;La Raza&quot;, Departamento de Enfermería. Distrito Federal</p>

Keywords:

Quality Management, Quality of Service

Abstract

Quality is a concern that has always worried humanity, man in his essence has always searched improve your environment. The quality, perfection and improvement are ideals that have existed in all cultures as long history.

Author Biography

  • Ana María Gutiérrez-Nava, <p>Instituto Mexicano del Seguro Social, Hospital de Gineco-Obstetricia No. 3 CMN &quot;La Raza&quot;, Departamento de Enfermería. Distrito Federal</p>

    Enfermera

References

Kauru Ishikawa. ¿Qué es el control de calidad? La modalidad japonesa, Colombia 2000. Ed Norma 2a Edición.

Downloads

Published

2019-01-08

Issue

Vol. 12 No. 1 (2004): Enero-abril

Section

Editorial