Services quality
Main Article Content
Keywords
Quality Management, Quality of Service
Abstract
Quality is a concern that has always worried humanity, man in his essence has always searched improve your environment. The quality, perfection and improvement are ideals that have existed in all cultures as long history.
References
Kauru Ishikawa. ¿Qué es el control de calidad? La modalidad japonesa, Colombia 2000. Ed Norma 2a Edición.