Work satisfaction of nursing staff in a gyneco-obstetric hospital

Abstract

Background: Worker’ satisfaction in health institutions is considered by the Administration Model for Total Quality of the Instituto Mexicano del Seguro Social as contributor for the goal achievement of the unit; it increases the quality and improves the internal processes of the health services that are offered to their members.

Objective: To evaluate the work satisfaction of the nursing staff in a gyneco-obstetric hospital, throughout the dimensions: a) institutio- nal, b) development, training, and updating, c) communication, and d) health and working conditions.

Methodology: Comparative, transversal study. Sample constituted by 212 nurses from three shifts, who gave their opinion by survey self-administered under informed consent. The confidence of the instrument reached 0.799 Cronbach’s alfa. Central tendency and other measurements were applied for the descriptive phase, and ANOVA and Pearson’s R for measurements of inferential statistic.

Results: There was a major satisfaction on the institutional evaluation, communication, health, and working conditions; and in the development, training, and updating, the minor index was obtained. In general, it was found a high percentage of satisfied personnel with their work in 4.04.

Conclusions: Economic compensation, health, and working conditions showed high levels of insatisfaction, coincident with Briseño who detected low salary and few possibilities of ascending, conditions that produce major insatisfaction among the nursing personnel.