Effective communication to improve the interaction of nursing staff during shift change

Authors

  • Julio César Cadena Estrada <p>Secretar&iacute;a de Salud, Instituto Nacional de Cardiolog&iacute;a Ignacio Ch&aacute;vez, Departamento de Investigaci&oacute;n en Enfermer&iacute;a. Ciudad de M&eacute;xico, M&eacute;xico</p> http://orcid.org/0000-0002-4899-3860

Keywords:

Nursing, Shift Change, Patient Safety, Health Information Management

Abstract

The entire purpose which is the object of study of nursing is the care of individuals. To guarantee continuity on this task, the nursing staff performs the shift change in the various clinical scenarios, during which an attitude of commitment, empathy and effective communication skills is essential to share —transfer— the status of the individuals under care. Tools that help reducing errors during patient transfer and shift change have been developed, such as the Listen-Write-Read-Confirm protocol, and the SBAR technique (Situation, Background, Evaluation and Recommendations) or SAER, according to its initials in Spanish.

References

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Published

2023-08-07

Issue

Vol. 31 No. 3 (2023): Julio-Septiembre

Section

Editorial